Refund & Cancellation Policy

At Chitravala, we want every creation to work. This Refund & Cancellation Policy explains what happens to your coins when a creation fails, and how refunds will work for paid plans and coin packs once payments go live.

1. Free Launch

At launch, Chitravala is free. You get signup coins and a free daily coin, and no payment is taken. There is nothing to refund or cancel for money. You can delete your account at any time from Account in the app or by emailing support@chitravala.com.

2. Coins for Failed Creations

2.1 Automatic Coin Refunds

When you start a creation, its coins are held. You are charged only when it succeeds. Your coins come back automatically, in full, if:

• The creation fails for any reason on our side or our providers' side
• You cancel it before it finishes
• It is blocked by moderation after it is made
• It cannot start within our queue time limit

Refunded coins go back to the same coin buckets they came from, with the same expiry dates. The refund shows in your creation's progress screen and in your coin history. You do not need to ask.

2.2 Free Edits

Changing the text on a finished design (names, dates, places, the headline) is free and does not use coins.

2.3 When Coins Are Not Refunded

• The creation succeeded but you don't like the result (AI results are subjective). Free text edits can fix many issues
• Coins that have expired
• Coins in an account suspended for breaking our Acceptable Use Policy

If you think a creation is broken (for example garbled or blank) but the coins were not returned, email us with the link to the creation and we will review it. If we agree, we will return the coins.

2.4 Coins Are Not Money

Coins have no cash value. They cannot be cashed out, transferred or exchanged for money, and a coin refund is always in coins.

3. Paid Plans and Coin Packs (Once Payments Launch)

This section will apply from the day paid plans and coin packs go on sale. We will publish the final prices and terms before then.

3.1 Plans

• Plans are monthly and include a monthly coin allowance. If a plan renews automatically (for example via UPI AutoPay), this will be shown clearly before you pay
• You can cancel a plan at any time in the app. Cancelling stops future renewals; your plan and coins stay until the end of the month you have paid for
• Unused plan coins expire at the end of each plan month, with roll-over up to your plan's limit

3.2 Refund Eligibility

Paid purchases are eligible for a full refund when:

• 7-day money-back on your first purchase — you ask within 7 days of your first plan or coin-pack purchase and have not used the coins it gave you
• Technical issues that prevent you from using what you bought (verified by our team)
• Duplicate or erroneous charges
• Unauthorised transactions (fraud), subject to investigation
• Renewal charged after you cancelled

Paid purchases are NOT eligible for refund for:

• Change of mind after the 7-day window, or after the coins have been used
• Unused coins or unused time within a paid period
• Dissatisfaction with AI-generated content (outputs are subjective)
• Account suspension due to a breach of our Terms or Acceptable Use Policy

When a purchase is refunded, the coins it gave you are removed from your balance.

4. Refund Request Process

• Email us at support@chitravala.com with the subject "Refund Request"
• Include the email you sign in with, the transaction ID, date of purchase, amount paid and reason
• Attach any supporting screenshots

4.1 Review Timeline

• Acknowledgement — within 24 hours of your email
• Review and decision — within 3–5 working days
• Refund processing (if approved) — started within 2 working days
• Money credited — 5–10 working days depending on your bank

A full refund includes the GST you paid, and a GST credit note is emailed to you.

4.2 Refund Destination

Refunds are credited to the original payment method:

• UPI / Net Banking — typically 3–5 working days
• Credit / Debit Card — 5–10 working days
• Wallets — 3–7 working days

5. Chargebacks

If you have a billing problem, please contact us first at support@chitravala.com before raising a chargeback. Most issues are resolved in a few days. Chargebacks without first trying to resolve the issue may lead to account suspension.

6. Service Discontinuation

If Chitravala stops selling paid plans or stops operating:

• Holders of an active paid plan receive a prorated refund for the unused part of the paid period, and unused paid coin packs are refunded proportionately
• At least 60 days' notice by email and in-app banner
• You can download your creations and data before shutdown

7. Contact for Refund Queries

Questions about this policy?

Email us at support@chitravala.com or call +91 92050 27129.

Amazia Technologies (OPC) Private Limited · 180, Gurgaon, Haryana, India – 122018